A little guidance

Good questions. Clear answers.

Find a quick answer, then open the guide when you need more detail.

Choosing your mat

How do I choose a pattern?

Start with the room’s largest surfaces: floor, sofa and walls. Choose one color to repeat, then compare the room image and close-ups for the designs you like.

Visit Design Studio
Which thickness should I choose?

Compare the thickness options on your selected product page. Consider door clearance, the edge height and how you plan to use the space; not every pattern has the same options.

Compare thicknesses
Where can I read the material test results?

The Standard brings together reports and sample details. Match each result to the tested sample and read the reporting limit alongside it.

See materials & testing

Size & setup

What size will fit my room?

Measure the usable floor between furniture and doorways, then mark out the planned footprint. Leave comfortable walking routes around the mat.

Read the size guide
Can I add more tiles later?

Check the design, thickness and connection pattern before combining sets. Contact us with your existing product details so we can help check compatibility.

Ask about compatibility
What should I check before setting it down?

Use a flat, dry indoor surface. Check the product’s care and placement guidance, and make sure the mat and floor are clean and dry before use.

Read placement & care guidance

Cleaning & care

How should I clean my mat?

Follow the care guide for the cleaning method and products to use. Let the mat and the floor beneath it dry fully before putting everything back.

Open the cleaning guide
What if a tile is damaged?

Take a clear photo and keep your order and product details nearby. The support team can review the issue and explain the next steps under the applicable terms.

Read warranty coverage

Orders & support

Where do you deliver?

PopsyKosy serves the United States and Canada. Check the delivery page and checkout for the options available to your address.

See payment & delivery
How do I track an order?

Use the tracking information sent when your order ships. If you need help, have your order number and checkout email ready.

Track your order
How do returns work?

Review the trial eligibility, exclusions and return steps for your order. Contact the team for instructions before sending anything back.

Read the return policy
What is product registration for?

The product registration form is for safety alerts or recalls. Keep your order confirmation for purchase and warranty support.

Open product registration

A question about your own room?

Send the design you are considering, your room measurements and what you would like help deciding.

Contact us