Warranty

Your purchase, protected.

Start with the details.

  1. 01 · Check the coverage

    Read the coverage and exclusions below, including the guidance for retailer purchases.

  2. 02 · Gather your information

    Keep your order number, batch ID, clear photos and a brief description of the issue together.

  3. 03 · Contact the team

    Send the details to customer care. The team will review the issue and explain the applicable next steps.

See how to make a claim
24-Month Limited Warranty

At PopsyKosy, we take pride in the quality, safety, and craftsmanship of our products. All items purchased directly from popsykosy.com are covered by a 24-month limited manufacturer's warranty against defects in materials or workmanship that are not caused by normal wear, misuse, or improper care.

Every PopsyKosy mat is covered by a 2-year manufacturing-defect warranty from the date of delivery. Here's exactly what that means.

What's covered

  • Defects in materials and workmanship
  • Tile-edge separation or interlock failure
  • Colour fading under normal indoor use
  • Compression-set beyond manufacturing tolerance

What's Not Covered

Our warranty does not cover damage resulting from improper use, storage, or care, including but not limited to:

  • Peeling, warping, or damage caused by excessive water, moisture, or prolonged exposure to wet conditions
  • Pet-related damage, including scratches, bites, or punctures
  • Damage caused by heavy furniture, sharp objects, or improper handling
  • Use on unsuitable surfaces, including medium- to high-pile carpet, uneven flooring, or outdoor areas, which may lead to separation, warping, or discoloration
  • Normal wear and tear from regular use over time
  • Cuts, tears or burns from sharp objects
  • Damage from improper cleaning or misuse
To maintain warranty coverage, please use your playmat only on flat, dry, indoor surfaces such as hardwood, tile, or low-pile carpet.

How to Make a Warranty Claim

If you believe your item has a manufacturing defect, please contact us at hello@popsykosy.com and include the following:

  • Your order number
  • Batch ID located on the back of the playmat
  • Clear photos showing the issue
  • A brief description of the problem

Our team will review your claim and get back to you with the next steps as soon as possible.

Our team confirms your warranty and assesses the fault — usually within one business day.

If it's a covered defect, we replace the affected tiles or mat at no cost to you.

7-Day Arrival Issue Support

If your item arrives damaged, defective, or there is any issue with your order within the first 7 days after delivery, please contact us right away so we can assist you promptly.

Items Purchased Through Retailers

If your product was purchased through one of our retail partners or third-party sellers, please contact the original retailer directly for assistance with returns, replacements, or claims.

Warranty & Owner Care

Save your product details

Keep your purchase details on record for future support. Registration and marketing sign-up are optional and do not change your warranty rights or coverage.

Visit owner care

Warranty FAQ

Do I have to register to get the warranty?

Registration is recommended so we can reach you directly, but your 2-year warranty applies to every mat. Keep your order confirmation as proof of purchase.

How long does the warranty last?

Two years from your date of delivery, covering manufacturing defects in materials and workmanship.

What if only one tile is faulty?

We replace the affected tiles rather than the whole set, so your floor is back to perfect with minimal waste.

Need Help?

For any questions regarding warranty coverage, returns, or product concerns — we're happy to help.

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