Warranty
365 days warranty + 365 days warranty
We are proud to be the only brand in the US market that offers a free 365-day warranty and an additional 365-day warranty for a fee. This warranty is valid only if the product is used for its intended purpose. Damage or defects caused by the following conditions are not covered by the warranty:
- Accidents such as staining, soiling, punctures or cuts
- Damage caused by heavy furniture or equipment
- Damage caused by pets
- Damage caused by improper cleaning methods/materials
- If you believe that the product you received is defective, please stop using the product immediately and contact us to submit a warranty claim.
Please send the following information to our customer service team:
popsykosyy@gmail.com
- Your original order number
- Photo of the problem described
- Confirm your shipping address
- If submitting a playmat for warranty, please indicate the number of tiles affected
- If your item arrives damaged, please contact our customer service team within 10 days of receiving the damaged item to be eligible for a replacement.