Customer care

Payment & delivery, made clear.

Plan your order for the United States or Canada. Review the delivery details below, then check the options shown for your address at checkout.

  1. 01 · At checkout

    Review the shipping option, currency, taxes and available payment methods before placing your order.

  2. 02 · Before dispatch

    Processing is the time needed to prepare your order. It is separate from the carrier’s time in transit.

  3. 03 · On its way

    Use your dispatch email to follow the shipment. Have your order number ready if you need help with tracking.

Delivery times, payment options & full details

Payment & Delivery

How your order reaches you

Complimentary shipping across the United States and Canada, secure checkout, and clear delivery timing — everything you need to know before you order.

The checkout page is the source of truth for live shipping options, currency, taxes, and the payment methods available for your address.

01
Order
Placed & confirmed
02
Processing
0–1 business days
03
In transit
1–5 business days
04
Delivered
Tracked to your door

Shipping & delivery

  • Complimentary shipping is available for eligible orders shipping to the United States and Canada.
  • Orders are generally processed within 0–1 business days, then delivered in 1–5 business days after dispatch — depending on destination, carrier, and season.
  • US orders are shown and charged in USD; Canadian orders in CAD.

Where we ship

PopsyKosy currently sells and ships to the United States and Canada only, and does not process returns outside these two supported markets.

Payment & checkout

  • Major cards accepted: Visa, Mastercard, and American Express.
  • Apple Pay, Google Pay, and Shop Pay for a faster, one-tap checkout.
  • Shop Pay Installments lets you split eligible orders into interest-free payments over time.
  • Every transaction is processed over a secure, encrypted checkout.

Tracking & support

  • You will receive a tracking number by email once your order ships.
  • Follow it any time on the track your order page.
  • Enjoy a 30-night in-home trial, including normal use at home; full details on our return policy, and every mat carries a 2-year warranty.
  • Questions? Email hello@popsykosy.com.

Common questions

How much is shipping?

Complimentary on eligible orders to the United States and Canada.

How long until it arrives?

Typically 0–1 business days to process, then 1–5 business days in transit.

Can I pay over time?

Yes — Shop Pay Installments splits eligible orders into interest-free payments.

Which regions do you serve?

The United States and Canada, charged in USD and CAD respectively.

The mats

Find the one for your floor

Shop the mats