Everything you need to know about ordering, paying securely, and receiving your PopsyKosy play mats — delivered safely to your door across the lower-48 U.S. states and all of Canada.
Shipping & Returns
Complimentary shipping with a 30-night risk-free trial
Complimentary Shipping
$0 on all orders
Enjoy complimentary standard shipping on every order across the contiguous US and all of Canada — no minimum purchase required.
30-Night Risk-Free Trial
30 nights
Eligible US and Canada orders are supported under our published risk-free trial policy.
Coverage Area
48 contiguous states
We ship free to all 48 contiguous US states and everywhere in Canada. Unfortunately, we do not currently ship to Alaska, Hawaii, P.O. boxes, or addresses outside the US and Canada.
Order Processing
From checkout to your doorstep
1
Order Confirmed
You'll receive a confirmation email immediately after placing your order with all the details.
2
Processing & Packaging
Orders are carefully packed within 1–3 business days. We inspect every play mat before shipping to ensure quality.
3
Shipped & Tracking Sent
Once shipped, you'll receive a tracking number via email so you can follow your package in real time.
4
Delivered to Your Door
Standard delivery typically takes 5–10 business days from the date of shipment, depending on your location.
Payment Methods
Flexible & secure options for every shopper
Visa
Mastercard
Amex
Discover
PayPal
Common Questions
Quick answers about orders, shipping & payments
We ship to the 48 contiguous US states and all of Canada. US orders are charged in USD, Canadian orders are charged in CAD, and shipping is free in both markets. We do not ship to Alaska, Hawaii, P.O. boxes, or destinations outside the US and Canada. If you enter an Alaska or Hawaii address at checkout, the order will not be able to proceed.
Orders are processed within 1-3 business days. Once shipped, standard delivery takes 5-10 business days depending on your destination in the contiguous US or Canada.
Absolutely. Every order is processed through Shopify’s secure, PCI-DSS-compliant checkout with industry-standard SSL/TLS encryption. We never see or store your card details — payments are handled entirely by certified processors (Shopify Payments and PayPal).
Yes! Once your order ships, you'll receive a confirmation email with a tracking number. You can also visit our Track Your Order page any time to check your delivery status.
Prices are shown in US Dollars (USD) for shoppers in the United States and in Canadian Dollars (CAD) for shoppers in Canada — you’re charged in the currency shown at checkout.
Yes — Shop Pay offers interest-free Pay-in-4 instalments at checkout (eligibility is shown at payment). You can also pay with any major card (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, Shop Pay, or PayPal — no account required.
Secure Checkout
256-bit SSL encryption at secure checkout. Your data is always protected.
USD & CAD
Prices show in USD for the United States and CAD for Canada — you’re charged in your local currency.
Quality Guarantee
Every play mat is inspected before shipping. 100% USP Class VI-tested EVA.
Checkout is available for eligible U.S. and Canadian addresses. U.S. orders are shown in USD; Canadian orders are shown in CAD. Free standard shipping applies to eligible orders in both markets.
Canada delivery
Canadian orders are fulfilled from our Ontario warehouse and typically arrive in 5–7 business days. Prices are displayed in CAD with applicable GST/HST included, so there are no additional customs duties or taxes due at delivery.
Returns and support
Eligible orders are covered by our 30-day risk-free trial and 2-year warranty. Review the current Shipping & Returns and Warranty policies for eligibility, exclusions, and timing, or contact PopsyKosy support before purchase.
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