Return Policy

Elevate Your Returns Experience: The Ultimate Guide from PopsyKosy

At PopsyKosy, we believe in making your shopping experience as seamless and enjoyable as possible. That's why we've implemented a comprehensive returns policy that prioritizes your satisfaction and convenience. Whether you're a non-member or a valued member of our community, we've got you covered with hassle-free returns and exceptional customer service every step of the way.


Here's what sets our returns process apart:

Extended Return Window:
We understand that life gets busy, and decisions take time. That's why we offer an extended return window of 100 days from the date of purchase. Whether you're a non-member with 30 days or a member enjoying 100 days of more flexible returns, you have ample time to assess your purchase and ensure it's the perfect fit for your needs.


User-Friendly Online Returns Portal:
Returning an item has never been easier thanks to our intuitive online returns portal. Simply log in with your order number and shipping zip code, both conveniently located in your PopsyKosy Order Confirmation email. From there, select the item(s) you wish to exchange or return, and let us guide you through the process effortlessly.


Flexible Return Policy:
We stand behind the quality of our products, but we understand that sometimes things don't work out as planned. That's why we gladly accept items in new, resalable condition with all labels still attached for return or exchange. Please note that unless you're processing an exchange or store credit, a restocking fee will be deducted from your refund for return shipping.


Exceptional Customer Service:
Have questions or concerns about your return? Our dedicated customer service team is here to help every step of the way. Simply reach out to us at popsykosyy@gmail.com, and we'll ensure that your return experience is smooth and stress-free.


Comprehensive Warranty Coverage:
In the rare event that you receive a damaged item, we've got you covered with our comprehensive warranty policy. Merchandise received damaged must be reported to our Customer Care team within 7 days of receipt to be eligible for a replacement. Simply contact us, and we'll guide you through the process of filing a warranty claim.


Shop with Confidence:
At PopsyKosy, everything you buy on our site is eligible for return, except for FINAL SALE styles and Gift Cards.


In conclusion, with our hassle-free returns process, user-friendly online portal, and exceptional customer service, PopsyKosy is committed to providing you with a shopping experience that exceeds your expectations. Shop with confidence knowing that we're here to support you every step of the way.